#Tracking package amazon how to

#Tracking package amazon how to

How to save money when shopping at Amazon Make sure you select the missing item from your order history and say what you would like to be done to resolve the issue. For example, you might be happy with a replacement or simply want a refund if you no longer want the item.Ī loveMONEY staff member tried this method when their package went missing and says the process was quick as they were immediately offered a free replacement order.Īlternatively, you can request a call back in the chatbox. There are four key options to choose from or you can type a message in the chatbox. Once you click this, you’ll be directed to the below page, where you click ‘something else' and then 'contact us.'

What to do if your Amazon package never arrivedįirst, you open the Amazon site or app and ensure you're logged in before typing ‘contact Amazon customer services’ in the main search bar.Īt the top of the page, under 'Amazon customer service,’ click on ‘get help now.’ We’ll run through what you need to do if your package goes missing regardless of whether you want a refund or replacement. While the Amazon app and site offer many options if you want to return an item you no longer want (read this guide on the easiest way to return packages to Amazon), there isn't any easy way to tell Amazon that an item was simply never delivered. We're all ordering more things than ever online, but it can be tricky to get in touch if an Amazon package never arrives.